Kicked Square-In-The-Nuts: "Winstar World Championship Series"
Alt: "Fuck You! Good Customer Service is What I SAY IT IS!!!"
Jonny made his triumphant return to The Bigtop yesterday, destined to be crowned King of all Temporary Structures. But it was not to be. Jonny was card dead and then played badly late. In hindsight, Jonny wishes he had sold his entry chip and hit the vibrant cash games, but he did not find the feeding frenzy for last-minute entries that many expected, so to his seat he went. No real hands of note, although Jonny was a little surprised by his bust-out hand. Jonny had not played a hand in several orbits - totally card dead. With the blinds at 600-1200 with a 100 ante, Jonny decides to pick up a pot and moves in for T9700 (8x BB, M=3.5) from middle position with Qh-8h. Surely they have been paying attention and will give me credit for a big hand, right? I get a fairly quick call from the SB, who had been playing pretty solid so far. Oops. She's got a big hand. It takes about a third of her stack to call. She shows K-10. WTF? Perhaps Jonny should have announced "I haven't played a hand in several orbits and I'm not really critically short-stacked". Whatever - she made a good call and busted Jonny.But that is not the point of today's lecture, children. Jonny is more concerned today with the overall customer service disposition that permeates that long-storied Aluminum-and-Vinyl Empire. Surprisingly, Jonny is very mellow today and not in the mood to unleash a vitriolic (wink), profanity-and-insult-laden spew-tyrade-shitstorm-armageddon on those unsuspecting folks at Winstar. Let's face it kids - it would be like taking a tree branch to Simple Jack. They ain't gonna understand why they are taking a beating. But you folks at Winstar Muh-muh-muh-make Jonny want to BLOW HIS FUCKING HEAD OFF!
In the earlier Winstar post, I mentioned something to the effect of "It's not your normal $60 weekday tournament - ACT LIKE IT!". Well, true to form, the initial day of the inaugural "The River" tournament was executed with the same amateurish brio and mentally-challenged (don't wanna offend the retards) flair as any other Winstar tournament. I'm sure there were numerous meetings with Management and Staff leading up to this event. I envision it going something like this...
BIG CHIEF: (no racial pun intended, right?) "Okay Team, Winstar World Casino has endeavored to execute the largest Big Buy-In tournament ever seen outside of the World Series of Poker in Las Vegas. Are we ready?"
MINIONS: (in unison) "Meh. Yeah, sure, I guess. Hey, is this going to take long? I was supposed to go on break five minutes ago."
Seriously, folks. Did ANY preparation go into the "poker" execution of this event? As best Jonny could tell, it was the normal $60/$110 weeknight donkament, just with bright lights and cameras and a fancy deep-voice announcer-guy that was reading from a script that no one bothered to proof-read. It took him the first eight levels to figure out how long the levels were and when the breaks were, even though that information was projected on the Jumbotron the whole time.
"TDA Rules? What's TDA?". That was the response when Jonny asked his dealer what the rule was regarding killing a hand when a player was not at their seat. He explained that the Winstar Rule was that your hand was dead if you were not in your seat when you were dealt your first card. I asked "Then why even bother to deal that player into the hand?". To his credit, he was very polite about it and offered to call the Floor over to verify that this was indeed the case. A Floorman came over and verified that yes, indeed, your hand was dead if you were not there to receive your first card, but that the player is dealt a complete hand regardless. Um, okay. No biggie. Except that less than 10 minutes later at an adjacent table a different floorman made the CORRECT T.D.A. ruling, which is, of course, that players must be "at their seat" when the last card is dealt (which goes to the player on the button).
Yes, folks, Jonny gets it. "Who gives a shit exactly when the hand is dead, and how often does it really matter? Either the player is there or he isn't." But this example is Winstar ignorance and complacency in a microcosm. This is the simplest of all tournament rules, yet they can't get it right, and they can't even get it consistently wrong.
Now call me a stickler for details, but how hard would it have been to have a Dealer/Floorperson meeting, hand everyone a copy of TDA rules, and go through it line-by-line. Ask questions, get answers. Propose scenarios and challenge everyone to rule correctly. "COME ON NOW Jonny - we've got cigarettes that need smokin' and asses than need grabbin'. We don't need no stinkin' rules meeting. It's only a THREE MILLION DOLLAR tournament."
Better yet, let's be visionary....hold that meeting MONTHS ago, since this event has been in the works since February or March Then guess what? You could practice those rules when you hold a tournament almost EVERY FUCKING DAY OF THE WEEK for months. Then your dealers will know the rules, your floorpeople will know the rules, and (SHOCKINGLY!) they might even make consistent rulings and not look like total idiots as they argue over a rule in front of players. Seriously - if you have been doing the same thing every day for several years, shouldn't you AT LEAST be able to do it consistently?
So at one point Jonny went and asked for a copy of the rules. Of course, Jonny didn't want nor need a copy of the rules. He was looking for another reason to bitch (No. Really?), because he felt certain that Winstar could not provide a written copy of the rules, which incidentally were supposed to be attached to the affidavit every player signed agreeing to abide by the rules. Much to Jonny's surprise (and disappointment, because the spew cannon was locked and loaded), they produced a copy. They had to dig through a box, but they came up with a copy of their rules, which was copied from the current T.D.A. rules, verbatim. I guess actually crediting the TDA for the document costs 50 cents to license or something, but it was TDA nonetheless.
Now here come the normal caveats. There are some at Winstar that DO want to improve and work hard to do so. I witnessed a shift-change dealer meeting one time at Winstar - Floorman Manny was conducting the meeting. I stopped to listen-in as I returned from the soda machine, and Manny was posing different scenarios to the dealers and challenging them to come up with the correct answer. One question revolved around a third player's options in a No Limit game when one player had raised and then a subsequent player had raised all-in, but the reraise did not constitute a complete raise. If the third player wants to min-raise, what is the min-raise amount? Fuck, Jonny doesn't know! And Jonny doubts it will ever come up. But I salute Manny for having passion for his job and for asking such questions in order to challenge his dealers to THINK and to understand the rules of poker so thoroughly. Sadly, most of the dealers couldn't even hear Manny's question over the unmistakable roar of a mass circle-jerk involving the majority of the dealers. Remember those opening scenes from Hill Street Blues? Exactly.
And the desire for excellence exists in some of the dealers, of course, as well. I'm not trying to cup his balls or anything, but one dealer that I consider a friend was at my table during yesterday's debacle, and the guy was flawless. Ok, maybe I'm cupping his balls a little because he reads Jonny's bullshit, but whatever - fucker ain't payin' Jonnys bills. But it's obvious that ignorance, complacency, and incorrect rules/procedures are not a matter POLICY at Winstar, because some of these folks do it right. Some of them DON'T cut the deck until they have pulled in the antes and the pot is right. Some of them DON'T immediately count down a stack when a player moves all-in and instead wait for another player to ask for a count. Some of them DON'T recap the action for that dumbfuck that wasn't paying attention, and some of them DO sit there silently when asked "How much is in the pot?" in a No Limit game. Minor details, granted, but again, if you are going to do it, why not do it right? More importantly, some of them DON'T constantly fuck up pots, DON'T constantly fuck up making change, DON'T fuck up the antes and then stare at the pot with that clueless look when they don't know who forgot to ante, DON'T fuck up the deal, DON'T fuck up the tournament, and DON'T fuck up Jonny's life in general.
Jonny has been lucky enough to play in lots and lots of poker tournaments. He has participated in many tournaments directed by guys like Jack McClelland and Jimmy Sommerfield and Jack Effel. Funny - somehow the dealers in those tournaments ALL seem to know the rules inside-out and backward-to-forward. Usually a player question about rules is met by the dealer reciting the rule verbatim and then politely offering to call the floor for a confirmation/ruling. Why? Because those Directors strive for excellence and demand it of their subordinates. Hell, Jimmy is a "traveling" tournament director, yet he manages to whip a tournament crew he has never worked with into fine form in time for the tournaments he visits.
Another parallel - when Bellagio holds their $500 daily tournaments (yes, I know the Dailys are $1k now) - chump change by Bellagio standards - guess what? They follow TDA rules to the letter. They issue penalties for exposed hands. The dealer simply announces "all in" and doesn't make a move toward the stack unless asked to do so. They move players from the big blind to worst position. Why? Because those are the rules, and rather than pretend to follow a standard set of rules and then just make-it-up-as-they-go, they practice their job CORRECTLY, CONSISTENTLY, EVERY DAY. Then, when a $25,000 buy-in tournament comes around, they are a finely-tuned machine. But I bet they still have dealer/floor meetings where grab-ass is discouraged.
Okay, so here's the lead-up to the Cherry on the Pie from Winstar yesterday. A player was moved to my table from a broken table. His seat falls between the button and the small blind, so by TDA rules he has to sit out a hand. The dealer deals him out, and I think, "Cool - this guy knows the rules." The new player sees that he doesn't have a hand, so he doesn't sit down and instead makes a phone call. No worries, right? Except that when it's time for the next hand, there is confusion over where the button goes. The dealer tries to give the new player the button, because all he can remember from some prior circle-jerk is that a new player can "us-us-us-assume any position". Others argue that the button needs to pass the new player, which is the correct rule. The floor is called over and the good times begin. First the Floor asks the dealer why he didn't deal the new player in the last hand. He says "he was milling around and never sat down". The Floor then accuses the player of trying to "dodge his blind" and scolds him. The player responds that he was standing behind his seat, saw that he didn't get a hand, so he made a phone call. So what does the Floor do? Well, rather than figuring out that there isn't any problem and simply moving the button past the new player, he tells the new player that he either has to "post" (like a cash game), or that he has to sit out until the big blind comes back around to him? WTF? That simply makes no sense. Obviously a seat-of-the-pants response by the Floorman, who happens to be the Big Man In Charge of all their tournaments. I guess he figured that if he made a ruling with enough authority in his voice no one would question him. A guy at a neighboring table tried to correct the Floorman, and the Floor basically told the guy the to STFU and that he would let him know when he needed help running a tournament. I've got news for you Fatman, YOU NEED HELP RUNNING A TOURNAMENT!
The best part came a little later. A player from another table hears us discussing how clueless the Floor is, and comes over and says that he was headed to the restroom after the incident and overheard the Floorman telling his colleagues "It doesn't matter WHAT the rule is. What I say GOES!" Nice.
Why not just get the deep-voice guy to make an announcement...(insert Michael Buffer voice here)...
"Attention Players and Dealers! Welcome to the Winstar World Championship Series hosted by the World-Famous Winstar World Casino!. We are excited that you have all paid $2,100 to come play here today. Now you can all GO FUCK YOURSELVES!!! Shuffle up and Deal!"
Get it? The staff at Bellagio is excellent because Jack McClelland is a professional and demands excellence. The attitude is pervasive through the other TD's, the floor staff, and the dealers. The staff at Winstar sucks worse than any other poker staff in this history of Poker AND Suckage because that is the leadership that drives them. Jonny feels very confident that all this place needs is leadership that GIVES A FUCK.
Solution? Actually got one this time. Bring in a professional. I tell people frequently that Winstar could learn a lot from Cherokee in Tulsa. I can't speak for how that room was run before they held their first major tournament, but I suspect it was a lot better than Winstar, because a sincere attitude of good customer service is pervasive up there. I am also confident that they would run excellent tournaments on their own without outside help. But instead, when they started running larger tournaments, they called up Jimmy Sommerfield and brought him in the run the show. Result? Excellence. At all levels. Like I said - Cherokee would probably be excellent without Jimmy's help, because those guys sincerely give a fuck and they work hard to do the right things. It's without question the best poker room in the South. But they understood the importance of having experienced, professional management of their tournaments and acted accordingly.
Winstar is broken. Badly. But they'll continue to get all the action because, well, players have no other option. The businesses in the USSR had people lined up for BLOCKS trying to get their products/services. But that doesn't mean Winstar can't improve. They just don't give a flying fuck.
This post is already way too long, but a few another notes.
1) All of the Mega-Satellites had 30-minute levels and a break every four levels, or two hours. Cool. The "Main Event" has 40-minute levels, but rather than (slightly) modify the structure to give a break every three levels (magically, still every two hours!), they left it at four levels, and players were instead forced to wait 2:40 between breaks, and then the breaks were only 10 minutes. Genius. Heaven forbid that a $2,100 tournament runs past 9:00 p.m. Sorry - I know - "What you say GOES", so I'll be a good little customer and shut the fuck up.
2) $2000 + $100. No food comps. But hey, we've got hot dogs for sale right in the tournament room for $3.00! Yeah, I know, I'm going to shut up and go fuck myself now. I played in a $200+20 or +25 in the past at Winstar, and the hot dogs were FREE!! I guess Big Chief Counting Beans back in the Corporate HQ Teepee realized that they could save like seventeen dollars if they didn't give away food. Does Winstar have one of those programs where employees can suggest innovations, and if the idea is implemented they get a bonus? If so, sign me up, and then I'll propose that if you want to save money, KEEP THE FUCKING POKER ROOM WARMER THAN 47 DEGREES! Seriously. I had dreamed up a bit where I was going to show up at The River in an arctic snow suit, complete with boots, goggles, and a huge faux-furry ring around the hood. But actually executing a bit takes effort - dreaming them up don't cost nuthin.3) Of course, you realize that no matter what, Winstar wins, right? Last night, they had THIRTY-FOUR cash games running. That's on a Sunday night, which is usually dead. It doesn't matter - they have a monopoly, and they know that IF YOU PITCH IT, THEY WILL COME. I hope I am alive to see the day when the oil runs out, and Texas needs the money, and the Texas Legislature passes a bill authorizing gaming. There will be immediate smoke signals sent out all over the Toothless People's Republic of Oklahoma, and particularly along the borders. "Shape up guys, competition is coming." Oh, sweet, sweet competition. But until then, Winstar will continue to be a second-rate (being generous) casino running third-rate tournaments. At present, their only "competition", which is just across the Crystal Meth Border on the other major highway out of Dallas, doesn't even own a tournament clock! Choctaw uses one of those digital kitchen timers, so I guess Winstar considers themselves as the innovators among the shitty Indian casinos tapping the money tree of Texas poker players.
Jonny out. Babyarm.
Labels: Ass-Whippings, COME ON NOW, Kicked Square-In-the-Nuts, Stupid Business Practices, Stupid People
Jonny played in Winstar's $500+50 today. 61 players. Same shitty Winstar structure. Dealers were fucking horrible, and between dealers fucking everything up, maddening noise from all directions, and idiot clowndick players, I was tilting beyond belief, even though I hadn't hardly played a hand for a while at the time. Seriously - where do they get these retard dealers that they stick in the tournaments? It's not like it's a $60 nightly tournament - it was $550 - get some dealers that can run a table without making repeated stupid mistakes, and then giving me attitude when I correct them until they finally figured out that they had indeed made a mistake. Your job consists of the most basic of math, making a little change, and distribution of cards. How do you manage to fuck that up?
I guess it just proves that the American Public (Jonny included) really IS that fucking stupid. First they gave us Shriveled-But-Still-All-Veiny-And-Roided-Up Rocky Balboa. Gross!!! Hey - it could happen! A 60-year-old dude COULD kick the shit out of a professional boxer 30 years his junior, right?
I guess everyone thought that Sly looked so good in that one that they quickly followed it up with another sequel in the Rambo series. Or maybe it was because so many dumbasses paid to go see "Rocky VI: That's Not My Cup - Those Are My DEPENDS" that it grossed about $125 million versus a cost of $24 million to make. This time the old fuck is back running around the jungle and killing gooks in hand-to-hand combat. Maybe all of the humidity and sweat covered up his problems with incontinence. At least he had the decency to hire a body-double half his age to do alot of his stunts. This little gem of Senior Citizen Action Hero Cinema made a profit of about $50 million, so sadly we're likely to see more of this shit. PLEASE people, stop paying for this shit, and eventually they'll stop making it.










